Privacy Policy

At Positec Group Limited (“Positec”), we are committed to protecting your personal information and respecting your privacy. This Privacy Policy applies to all users of Positec websites, mobile applications, and services, including but not limited to kresstools.co.za and mobile apps for Kress robotic mowers (collectively, the “Sites”).

Our commitment to respecting your privacy is based on the following principles:

Transparency about the information we collect and how we use it.
Using your information only for the purposes described in this Privacy Policy.
With your permission, using information to better understand your preferences.
Honouring your marketing preferences while continuing essential service communications.
Protecting your information and keeping it secure.

We respect your privacy rights and allow you control over your personal information.

Our websites and applications are not intended for children, and we do not knowingly collect data relating to children.

For questions, contact the Data Protection Officer, Positec Germany GmbH, Schanzenstraße 22, 51063 Köln, Deutschland, or email
datenschutzeu@positecgroup.com.

1. Information about Positec

Positec Group Companies and Brands

Positec Group Limited is a Hong Kong company operating worldwide through subsidiaries including Positec Germany GmbH, Positec Italia srl, Positec Power Tools (Europe) Ltd, and Bitec Tools Iberica S.A. Brands include Worx, Kress, Landroid, Mission, Landxcape, and Noesis.

Controller of Personal Information

Personal information processed under this policy is controlled by POSITEC (UK AND IRELAND) LIMITED, Fairfax House, 20–22 London Road, Newbury, Berkshire, RG14 1JX.

Terms such as “Personal Data,” “Data Controller,” and “Processing” have the meanings given in the GDPR.

Contacting Us

If you have questions or complaints, contact
datenschutzeu@positecgroup.com
or write to the Data Protection Officer at the address above.

2. Application of this Privacy Policy

This Privacy Policy applies to personal information collected when you purchase products, use our services, visit our websites or mobile applications, or contact our support teams.

This policy does not apply to employees, contractors, or job applicants, who are covered by separate privacy policies.

3. Collection of Your Information

We collect personal information when you:

Download marketing materials
Submit forms on our website
Place orders or use shopping carts
Use cookies or IP-based tools
Contact customer service

We may also receive information from third parties such as:

Service providers contracted by us
Retailers and delivery partners
After-sales and warranty providers
Third-party referrals

4. Protection of Your Information

We use appropriate security measures to prevent unauthorized access, loss, or misuse of personal data. Access is limited to those with a legitimate business need.

We have procedures in place to respond to suspected data breaches and will notify affected individuals and regulators where required.

5. Types of Personal Information We Collect

The categories of personal information we may collect include:

Identity Data: name, title, username
Contact Data: address, email, telephone
Financial Data: payment and bank details
Device Data: IP address, MAC address, geolocation
Product Data: serial numbers, purchase dates
Visual Data: images captured by products with cameras

6. Sensitive Personal Data

Sensitive data includes information such as health, ethnicity, or biometric data. We minimize collection of such data unless necessary to provide requested services.

7. How We Use Your Personal Information

We process personal data based on contractual necessity, legitimate interests, or consent, depending on the purpose.

8. Cookies and IP Identifiers

We use cookies and IP identifiers to improve services, personalize content, and conduct analysis. See our Cookie Policy for details.

9. Marketing Communications

With your consent, we may send marketing communications from Positec brands. You may change your preferences at any time.

10. Changing Marketing Preferences

Update preferences in your online account
Use unsubscribe links in emails
Reply “STOP” to marketing texts
Contact our Data Protection Officer

11. Data Retention

We retain personal information only as long as necessary, typically no longer than 10 years, unless legally required otherwise.

12. Sharing Information with Third Parties

We may share personal information with service providers, logistics partners, payment processors, and authorities where legally required. We do not sell personal data.

13. International Data Transfers

Your data may be processed outside your country of residence. We ensure appropriate safeguards are in place.

14. Your Legal Rights

Access your personal data
Correct inaccurate information
Request deletion or restriction
Withdraw consent
Object to processing
Request data portability

15. Responding to Requests

We aim to respond within one month. Requests may be extended or refused where legally permitted.

16. Accessing Your Personal Information

To request a copy of your personal data, contact
datenschutzeu@positecgroup.com.

17. Duty to Inform Us of Changes

Please keep your personal information accurate and up to date.

18. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be published on our websites.

19. Contact and Complaints

If you have concerns, contact us or your local supervisory authority.

20. Refunds and Returns

Information about refunds, returns, and cancellations of products purchased through our website is set out in our Refunds and Returns Policy.

Please review our Refunds and Returns Policy to understand your rights, our obligations, and the process for requesting a refund or return: https://www.example.revansystems.co.za/refund_returns/

Last update: 28 February 2025