Refund & Return Policy

At Kress, we want you to love what you ordered. If something isn’t quite right, we’re here to help.

1. Return Window

You have 30 days from the date you receive your item to request a return in its original packaging. After this period, we unfortunately cannot offer you a refund or exchange. However, the standard warranty of 1 year +2 on registration has you covered for any manufacturing defect.

2. Eligibility Criteria

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it, unused.
• It must be in its original packaging with all tags attached.
• You must have the receipt or proof of purchase.

Non-returnable items include:

• Gift cards
• Personalised or custom-made items
• Sale items (unless marked as returnable)

3. How to Start a Return

To start a return, please contact us at info@catpowertools.co.za or visit our Contact Us page

Note: Please do not send your purchase back. Once your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

4. Shipping Costs

Defective/Wrong Items: If the return is due to our error (you received an incorrect or defective item), we will cover all return shipping costs.

Change of Mind: For standard returns, the customer will be responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.

5. Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved.

Approved: You’ll be automatically refunded on your original payment method within 5-10 business days.

Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your bank, as it may take some time before your refund is officially posted.

Kress also reserves the right to replace, repair or credit the item at its discretion.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.